We had a slight hiccup after the third playtest when one of our puzzles broke. But luckily we had planned for this contingency. The puzzles were not fully dependent on each other and could be easily taken out of the experience if something were to break.
Being able to demo to the public among many other professionals in the field was amazing! Overall, people loved our experience. I overheard many guests at the bar telling each other that they had to go try it. According to our supervisor and the CEO, we were one of the most talked about experiences of the night (which, I’m still trying to figure out if they were trying to flatter us?).
Despite how jenky the whole puzzle set-up was, people loved the originality of being able to build their own tools to unlock puzzles. They enjoyed having agency in the experience (no pun intended). Some positive feedback from the debrief included:
Guests thought the experience was fun and clever
Guests enjoyed making tools with the 3D print pens
They liked our characters (Jacque DeLuxe aka Jacob Surovsky was tied up in the room and giving hints/monitoring the experience) and the storyline
Guests really enjoyed the badge puzzle (During the onboarding, guests practiced using 3D print pens to draw out their badges on a template. At the end of the experience, the last puzzle required that they use their badge.)
For negative feedback, most of the comments were out of our control. For example, the lighting in the room, the smallness of the space, and the parking situation. Guests actually wanted the experience to be longer and for it to be more challenging, which we can’t do because of thru-put in the classroom and our target demographic is much younger.
Brent Bushnell came by the next day to give us more feedback:
Loved making the hook and the use of the badges at the end
Liked the conductive wire puzzle
Jokes in the video were good
Video was like maybe 20 seconds too long but that was
The red herring joke was a good one
Not generally a good thing but they helped to add reality
Good set pieces
Such limited info, you have to pour over everything
Number of things where he felt like he’d done it but didn’t get the feedback to feel like they’d done it
“Did I solve it and it didn’t work or did I not solve it?” - More confirmation
Facescanner was amazing
During our team debrief, we actually had more criticism for our experience than guests did. There were many things that we had wished had gone a little smoother, and had been built a little sturdier. We had only a week and a half to finish up our experience, and some of the puzzles were not as well tested as we had wanted them to be.
In our post-mortem we discussed:
Simplifying the onboarding process
Fixing the circuit box puzzle to be less hackable + adding in a spring loaded mechanism
Making the boat puzzle box (that I created) easier for kids
Making the final puzzle more sturdy
Creating more opportunities for guests to build tools that require teamwork
Given that we only had two more weeks left of our internship, we spent this week documenting the work from this experience on Instructables and preparing it for handoff to future facilitators.
Overall, we were happy with how this experience turned out. Yes it could use a final professional polish, but what we ended up handing off was a strong proof of concept for further development.